Return&Refund Policy

1. Custom Product Policy

All products on [elyseeaqua] are custom-made to your specifications. Because these products are personalized, we do not accept returns or exchanges unless the product is defective or damaged upon delivery.

2. Non-Returnable Items
Custom Products: All custom products, including personalized items, special sizes, and custom designs, are non-returnable or non-exchangeable after 24 hours.
Special Offers: Special or discounted items are final.

3. Damaged or Defective Items

We take great care in the production and shipping of our products. However, if your item arrives damaged or defective, please follow the steps below:

Contact Us: Please email [support@elyseeaqua.com] within 7 days of receiving your order.
Provide Details: Please provide your order number, a detailed description of the issue, and photos of the damaged or defective item.
Resolution: We will evaluate the situation and, where applicable, provide a replacement or full refund.

4. Order Errors

If you received the wrong item, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible and ship you the correct item or issue a refund.

5. Refunds

Refunds are only available for damaged, defective, or incorrect orders. Once your claim is approved, the refund will be processed within 7 business days and issued to your original form of payment. Please note that it may take some time for your bank or credit card company to process and issue the refund.

6. Shipping Costs

Non-returnable Items: If we approve the return, you will be responsible for the return shipping costs for non-defective items.
Damaged/Defective Items: We will cover the return shipping costs for damaged or defective items.

7. Return Process

Contact Us: Please contact us at [support@elyseeaqua.com] with your order details and the reason for your return to initiate a return request.
Approval: Await our approval and further instructions.
Return Shipping: Upon approval, please ship the item back to [Honolulu, Hawaii].

8. Changes and Cancellations

Because our products are custom-made, changes and cancellations can only be made within 24 hours of order placement. If you need to change or cancel your order, please contact us immediately.

9. Contact Us

If you have any questions about our return and refund policy, please contact us at:

Email: [support@elyseeaqua.com]

We appreciate your understanding and cooperation. Our goal is to provide you with high-quality, custom-made products and excellent customer service.

Thank you for shopping with [elyseeaqua.com].